Hello @funmioyatogun,

Cowrywise takes the issue of security seriously. In our 3 years, we have never experienced fraud on Customer funds. Nobody can access your account without your password and pin. And we advice our customers not to give out their credentials. (1/4) https://twitter.com/funmioyatogun/status/1301808806054297600

For users that have their emails compromised, we advice them to reach out to us immediately so we can block their account. Unfortunately in this case, we were notified after 2 weeks. (2/4)

As shared with you earlier, the delay in resolving the issue is because the bank doesn’t consider one of the recipient accounts as fraudulent. Hence the need for a court order to effect the reversal. (3/4)

Thank you for being a fan of the brand over the years. We'll keep loving you. Rest assured, we have not given up in finding a resolution. (4/4)