Hello @funmioyatogun,

Cowrywise takes the issue of security seriously. In our 3 years, we have never experienced fraud on Customer funds. Nobody can access your account without your password and pin. And we advice our customers not to give out their credentials. (1/4) https://twitter.com/funmioyatogun/status/1301808806054297600">https://twitter.com/funmioyat...

For users that have their emails compromised, we advice them to reach out to us immediately so we can block their account. Unfortunately in this case, we were notified after 2 weeks. (2/4)

As shared with you earlier, the delay in resolving the issue is because the bank doesn’t consider one of the recipient accounts as fraudulent. Hence the need for a court order to effect the reversal. (3/4)

Thank you for being a fan of the brand over the years. We& #39;ll keep loving you. Rest assured, we have not given up in finding a resolution. https://abs.twimg.com/emoji/v2/... draggable="false" alt="💙" title="Blaues Herz" aria-label="Emoji: Blaues Herz"> (4/4)