When I rule the world, the phrase 'this is ridiculous' will be reasonable grounds for hanging somebody.

Your professional services staff aren't coming up with policies every day to make your life difficult.

We're not responsible for your home internet being slow.

We don't want to have to take and report student attendance either.

I'm sorry that the automatic transcription service isn't word perfect, and needs a human being to check it.

I also wish that a powerpoint with audio on it wasn't such a huge file.

I'm sorry you can't get your brand new laptop this year from our slashed budget.

I know that creating online content takes time and effort, and that it's new skills for many of you.

I'm sorry that accessibility legislation means more work.

I promise you that I spend every waking hour of my day trying to ease the amount of work you have to do. If I can get a computer to do it, I will.

We will sit on support calls with you after hours, as long as you need, and we will try our best to get you everything we can.

So do you know how heartbreaking it is, as PS staff, to be met by a wall of 'this isn't good enough'?

Don't tell us 'this is ridiculous'. Tell us what we can do to help. Work with us.

We are not your enemy. Don't take it out on us. We're all tired.

Be kind.