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I paid $60 to get a single piece of wood delivered by 4pm. It’s now 6:15 and still nothing.
Not a good first impression, @renorunapp. Please advise.
Not a good first impression, @renorunapp. Please advise.
Also, your “it’s on it’s way!” email? It shouldn’t be a “noreply@“ address because it makes me work to contact you, hence the path of least resistance: *Twitter*
Also, also, the wood pictures don’t always match the SKUs I search for, and the prices are sometimes *lower* than the big box SKU source, making me concerned about substitution, so I’m reluctant to buy through you.
This, btw, was your only communication. Hash tag in a text is cute but not when you’ve missed a deadline.
Live by the sword, die by the sword correction: that wasn’t a @RenoRunapp text. My phone didn’t know who it was and the deck was the only thing on my mind. I made an assumption as I have outsourced most of my brain to Siri. http://HAINSWORTH.COM Corp regrets the error.
Update: @eamonn_orourke, your @RenoRunApp will allow you to spend an extra $10 for a 4pm delivery time that it cannot honour. Nor will support offer to refund you the difference when you point this out.
Update: delivery fee refunded. @renorunapp insists the app told me I wouldn’t get the wood same-day, but a combination of on-site job focus and app design led me believe I’d get the delivery same day. Plenty of lessons to go around about #UX vs #UI and the risk of assumptions.
