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(1/23)I had the worst experience when I made a purchase with Rubberlin
On 20 May, I placed an order with twitter account cuterubberlin (FB:Rubberlin) and transferred money via PayPal as the seller asked me to do as if we were family/friends(I know that was a really big mistake!!)
On 20 May, I placed an order with twitter account cuterubberlin (FB:Rubberlin) and transferred money via PayPal as the seller asked me to do as if we were family/friends(I know that was a really big mistake!!)
(2/23)The seller claimed that the product would finish and ship through Deutsche Post by DHL with tracking number within 13 July 2020.
(3/23)I tried to use the tracking number the seller gave it to me to check the shipment status. On 17 July, the system said that the shipment is “unable to send and will return the the sender,” whereas DHL system said that it was in “the process of shipping out“
(4/23)As a result, I contacted back to Rubberlin and asked them to check whether the status was correct or not. It turned out that the seller did not have any service in tracking the shipment and they claimed that they already gave the tracking number.
(5/23)so if the customer had any problem, they should contact directly to DHL. At this point, I think the seller should also be responsible for asking and following the shipment for me.
(6/23) At the end of the day, the seller declined to help at any circumstance and also blocked my Twitter account in order to cut off the contact.
(7/23) I have consulted with my friends and they suggest me to hold on a little more since the shipping time in this period might be later than expect and the shipment websites both have different status.
(8/23) On 22 July 2020, I contacted with DHL and told them to check the shipment process (It was written in the website that you can send the email if the shipment status haven’t changed within 5 days) but there was no sign at all from DHL too.
(9/23)On 30 July 2020, I asked my friend who can speak Germen to contact to DHL (using email: impressum.paket@dhl.com)
(10/23) On 5 August 2020, I got the news from DHL in which they said that there are only the sender or the receiver who can check the status.
(11/23)Thus, I emailed I mentioned earlier to check the status and got an email ticket to follow the case back.
(12/23)For my friend who helped me with German, he tried to ask the seller about the situation but the seller denied to help and in the end blocked my friend’s account to unable to send any further questions.
(13/23)On 18 August 2020, there was no sign from DHL, so I decided to catch up the situation with the ticket again.
(14/23)On 19 August 2020, DHL replied me that because Rubberlin was their partner, so they would allow only sender to be able to track and trace the situation. Of course, Rubberlin would not assist anything for me
(15/23)so I decided to ask for refund from PayPal instead. The process was declined.
(16/23)On 21 August 2020, I tried to contact Rubberlin via Facebook and told them about the how sender can only be the one who can check the shipment status.
(17/23) The seller denied once again and also told me that I was trying to scam them since I ask for refund in PayPal. The seller said that they were already working with paper to sue me.
(18/23)As a result, I also told them that if they did not do anything within 31 August, I will share my story within my rubber community.
(19/23) At the end of the day, the seller blocked my account again on Facebook. I started to tell everyone about what was going and found out that the seller has been changing their account to cute_rubber
(20/23) 3 Sep 2020 (Today), I decide to share my full story to everyone. SO what I ask from my rubber community friends is that can you spread my experience to your friends too, so that this thing would never happen to anyone again.
(21/23) I recommend you guys to not tag their account in the post because they can trace you back and delete your post but you may tag them within the comment instead.
(22/23) News Update!! I just check my tracking number with DHL again and all of the information is already gone!!
(23/23) And I got an update from Deutsche Post like this “the item was returned and delivered to the sender on 25.08.20” (My friend send this pic to Rubberlin. He read but not reply and not contact back)
so what should I do ?
so what should I do ?
