Read on Twitter
I really enjoyed this podcast last week. Some highlights in the following tweets (thread)... https://twitter.com/dcoplin/status/1300477220067172354
Do you view IT as a cost to be managed or as an investment? [ @ballantine70]
Reporting lines can be a red flag (i.e. IT reporting to the CFO) [ @dcoplin]
Reporting lines can be a red flag (i.e. IT reporting to the CFO) [ @dcoplin]
The role of the IT Department has changed: no longer about doing everything but about enabling and then getting out of the way (whilst stopping others from doing stupid things) [ @garyburt]
IT should not be the "department of no" and should pivot to "yes, but, if you're going to do it, do it like this..." [ @dcoplin]
Add value - not just managing risks, costs and thinking tech.
Though you'll still have to do some of that - we need standards [ @ballantine70]
Add value - not just managing risks, costs and thinking tech.
Though you'll still have to do some of that - we need standards [ @ballantine70]
Management of IT is not engineering - it's political, social and psychological [ @ballantine70]
Empathy with the user is needed - find a solution - evolve to change business - enabling! [ @garyburt]
Empathy with the user is needed - find a solution - evolve to change business - enabling! [ @garyburt]
What might the role of the "Chief Work Officer" be? Consider the minimum viable workplace ( https://mmitii.mattballantine.com/2017/04/06/minimum-viable-workplace/), employee experience and making work engaging [ @ballantine70]
Look at IT alongside HR and others that enable productivity - the "Department of Personal Productivity" [ @garyburt]
Re-invest the savings from (currently) closed offices in productivity-enabling IT. For example, laptops with decent cameras, or new skills
Re-invest the savings from (currently) closed offices in productivity-enabling IT. For example, laptops with decent cameras, or new skills
The cost of IT as a percentage of salary has fallen, so make the IT Department proactive: contact users to prevent recurring issues instead of letting them battle on with poor tools and technologies
Skills for IT Leaders:
1. Empathy - understand the needs of others
2. Curiosity - find out how an organisation (and its tech) operates
3. Humility - "I don't know the answer but let's find out"
Use these together to design services to work more effectively [ @ballantine70]
1. Empathy - understand the needs of others
2. Curiosity - find out how an organisation (and its tech) operates
3. Humility - "I don't know the answer but let's find out"
Use these together to design services to work more effectively [ @ballantine70]
Make the systems and services less transactional and more interactional
IT Directors may have been the "heroes" that kept the business running in recent months - now they need to drive their strategic relevance, punch through and show their importance to the organisation [ @dcoplin]
Look for competency around enablement, collaboration and creativity. Ask users how IT can help - and go into bat to get the required budgets [ @garyburt]
When other leaders come to you as a non-technical sounding-board, you'll know you're succeeding. That shows a level of trust, building reputation and understanding - use these skills to continue to be a trusted partner [ @ballantine70]
