@HSBC_UK 1/ trying to set up an account with HSBC is probably the worst experience with any service I’ve ever had. After 20+ hours it’s impossible to get any progress with your customer service team. So I’m left tweeting at the dust bowl that is the HSBC corporate account.

@HSBC_UK 2/ I live in Sweden and have been trying to set up an account since the start of June. I’ve spent nearly £100 on documents and postage. HSBC replies with letters with no detail as to what I need to do next. They’re “computer says no” letters. Your service is not human.

@HSBC_UK 3/ Here’s an example, which is also nonsense English. “Provided address document is document is not acceptable”. Huh?! The docs I sent were verified by the British embassy in Stockholm and my bank, per your guidelines.

@HSBC_UK 4/ HSBC phone reps have been unable to find my file. They said they would call back then didn’t. The latest one told me no one should have promised me to call back as they aren’t customer facing.

@HSBC_UK 5/ I’ve now completely given up. If you’re this bad when I’m trying to set up an account (and I’m thus not locked into your service), I can’t imagine how bad you must be with actual customers.

@HSBC_UK 6/ I don’t expect you to actually do anything about this thread. I’m giving up on trying to open an account; it’s just too tiring. But it’s cathartic to rant at a Twitter profile after another hour of my life has disappeared on the phone to HSBC this Sunday morning.