We understand customers’ concerns regarding recent higher-than-normal bills during an already challenging time. As requested by PURA, we quickly made adjustments back to June rates, which is reflected in all bills from 8/3 on. (1/3)

The high bills customers are now seeing are based on July usage, which is up an average of 35% from June. This increase is due to multiple heatwaves and more people being at home during the pandemic. (2/3)

We’re here to help any of our customers who need assistance with their bill. Please call us at 800-286-2000 to discuss what options are available and visit our website for more information: https://www.eversource.com/content/ct-c/residential/my-account/billing-payments/about-your-bill/understanding-my-bill/july-2020-high-bill-concerns. (3/3)