Hey @sainsburys, your customer service is a joke. Having failed to deliver my online order last week, it was only possible to contact you by DM, FFS. You then lied that you had tried to deliver it (you didn't, I was in) and haven't even refunded my payment. Emailing your CEO now.

Is 'ball ache' two words or hyphenated?

Hyphenated, as in: 'I look forward to your explanation for how you have managed to compound this easily-resolved problem into a massive ball-ache and expect my refund as soon as possible.'

Pure Kafka. So @sainsburys, how the actual fuck am I supposed to contact you to get my money back? Or do I have to start wasting even more of my time copying newspapers into this thread?