So at work I initiated a rent/mortgage assistance program that'll give people who are income qualified and impacted by Covid-19 up to 3 mos. rent.

The way it works is it takes your 2019 income and compares it to your most recent month of income multiplied by 12 to estimate your anticipated income over the next year. 2/

I should have said August income, but I said income from the previous month. So people were including their pua checks ($690/wk ui bonus) and making it so they weren't eligible for payments. 3/

I called each and pointed out that they could redo the application with their August income (excluding the unemployment bonuses) since applications aren't due until 8/31. 4/

They thanked me. Each said they thought they were not going to be eligible with what they were entering, but they also didn't want to lie. 5/5

(I'll be pointing out to all applicants going forward to simply use their anticipated August income)

I just reread this thread and wanted to clarify how my program works.

It compares 2019 income with their anticipated income over the next year. If the latter is less, they receive payments in the form of rent/mortgage equal to the difference or 3 mos. rent, whichever is less.