We have a huge release today in Intercom, more on that in a second. For now I just want to remind startups of a core fact:

→ Nothing starts finished ←

For example, here& #39;s the @Intercom Inbox from ~2011. A "toy" by all accounts at the time.

Your 1st release will suck. Your competitors will laugh. You& #39;ll have no shortage of people telling you it “Won’t Work”, or “Would Never Be Used By Real Companieshttps://abs.twimg.com/emoji/v2/... draggable="false" alt="™️" title="Registered-Trade-Mark-Symbol" aria-label="Emoji: Registered-Trade-Mark-Symbol">”

We heard that loads in the early days, here’s an example I recently shared on LinkedIn

For the best part of a decade we’ve heard that Intercom isn’t “Ready for Real Support”, or lacks upmarket features, or can& #39;t do tickets, can’t do reporting. They always forget one word though.

"Yet"

So that brings us back to today...

So Intercom doesn’t have tickets?

Wrong. Intercom now has the best combination of tickets & messaging there is. You can now triage inbound conversations in ways that are clear & easy for the user and powerful for the business.

The upfront information is then available in Intercom& #39;s inbox for routing, answering, triage, and prioritisation.

And yes, of course you can do this automagically, and you can use live customer data to inform the priority.

Intercom can& #39;t do reporting?

You can now slice and dice your reports on conversations, topics, tickets and agents any way you want.

You can even subscribe to these reports by email!

But do all these things work together?

Yes.

Messaging, ticketing, bots, live user data, automated triage, integrations with your whole stack, 3rd party actions, all works together seamlessly in one place.

All these + 15 other features are now live.

Cute toy, right? https://abs.twimg.com/emoji/v2/... draggable="false" alt="😉" title="Zwinkerndes Gesicht" aria-label="Emoji: Zwinkerndes Gesicht">