@Tesla @elonmusk Unfortunately, It seems that Tesla has now transitioned from a good company to a good stock. I am at a loss for how disappointed I am with Tesla customer service today. I’ve been a tesla shareholder since 2016, and I purchased a new model S in December of 2017..

I have referred two individuals to buy a model S in my lifetime as a Tesla customer. I am huge fan of Elon and the products Tesla has to offer, I even own a Boring Company “not-a-flamethrower”. When I initially purchased my model S...

I got the enhanced autopilot 2.0 add-on and exactly 1 year from today I purchased the FSD upgrade. Redundant upgrades and a significant money grab in my opinion.

I’ve been waiting months to schedule servicing for the FSD upgrade and have been waiting a year for the upgrade...

(while Tesla has held onto the funds for my upgrade since then). I have actually had to reschedule my service appointment on 3 different occasions at the Tesla Dealership in Brooklyn due to lack of transparency...

It has been near impossible to get a human on the phone that can assist and each time I scheduled an appointment I was told I would only know if I were eligible to receive a loaner at the time I showed up to the dealership...

Well last Wednesday I gave in after months of waiting, I scheduled the appointment with the hopes that I would receive a loaner vehicle. Unfortunately, I did not receive one, I received Uber credits which expired worthless, as I do not feel comfortable getting into an uber...

(I have family members that are high risk for COVID). The service was supposed to be completed on Saturday. After monitoring my Tesla app for days the car did not move from its location for 4 days. I called in and left msgs and texts for the service center multiple times a day...

and received no follow up correspondence whatsoever, for days on end. I have now been a week without my car and after spending 2+ hours on hold with customer service I received a call back from an extremely nasty “manager” at the Brooklyn dealership...

Instead of providing solutions or some type of rectification I received nasty words and the most ill-gotten customer service I’ve ever experienced in my life. She said I wanted “free service” and Tesla doesn’t do that...

Meanwhile the FSD upgrade was paid in full 1 year ago and service is included in the upgrade package. All I wanted was my car back, but again it seemed like this fell on deaf ears. I was told my car was going to be ready to be picked up at 6pm today, however more false promises..

My model S also has a rattle which I brought to the attention of Tesla a couple months after the time of purchase. At the time I was told nothing could be done about it since Tesla used “cheap Chinese struts” by faculty at the dealership and said it was currently not fixable...

Looking back I regret not pressing the issue further as the issue still hasn’t been resolved. I called into the dealership prior to leaving my house to pickup my car and confirm the vehicle was rdy, but it wasn’t and will again have to take a day to get my mode of transport back.

Thankfully I called before going to pick up a car that was not ready. I’m happy to see that shareholders are excited about the 5 to 1 stock split but am severely disappointed in how Tesla treats their early adopters and most loyal customers. Sad to say the least.