In 36 years I’ve never hung up the phone in frustration until today with @Barclaycard - now I feel guilty, it wasn’t Nathan’s fault that the computer said no to a csv file as opposed to a pdf. I work in a world of tech. This should have been possible.

I’m sorry to Nathen for letting my frustration get the better of me, I did still say thank you though before I hung up but I cut him off trying to see if there was “anything more he could do for me”. My whole feeling on this is that big banks, you can do better than this.

Not all tech is “hard” (plus I’d managed to download a CSV file on another @Barclaycard account a few hours ago) so I knew it was possible. If you are still reading this thread, I’m sorry if you’ve now fallen asleep. I do feel better for an online rant. #banking