Me: My phone's broken. I need to get it fixed.
Sprint: Go to our mobile site on your phone to make an appointment.
Me: My phone's broken. Can I use my laptop?
Sprint: No. Only your phone.
Me: My phone's broken.
Sprint: ¯\\_(ツ)_/¯
Me:
Sprint: Also, we're T-Mobile now.

The "we'll text you a code" so you can log in part was *chef's kiss*.

Sprint: Your appointment's set!
Me: Great. On my way.
Sprint: Ooh, this store is closed.
Me:
Sprint: Go to this one.
Me: Fine. I'm here now.
Sprint: Ooh, this store doesn't do repairs. Drive 30 minutes away.
Me:
Sprint: Make an appointment on your phone!
Me: My phone is broken.

@TMobileHelp and @sprintcare, this whole merger thing doesn't appear to be going well. (See above tweets, cause you're killin' me here.)