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THREAD: I never ever call out companies in a public manner but I'm very upset with @GrabMY. Effective 1st Aug, all transactions I made via card was not translated to points. Curious abt it, I checked the help centre to see if anything was amiss but there was nothing abt it
on the app's help centre (pls refer to screenshots). I was a bit puzzled so I called their customer service hotline only to be told effective 1st Aug, only transactions made by GrabPay is eligible for points (which is a problem btw) but I was more upset that NO NOTIFICATIONS were
given & their help centre articles states otherwise. I asked their CS rep abt it & was told an apparent notification was sent out in-app on 24th July. I checked through all my messages right there & then bc I don't delete them, & there is NO such notification. When I questioned
why their in-app help article shows me otherwise, they told me their website would've an updated version on this & he suggested I should "Google it next time" - which is ridiculous because: 1) Your in-app help articles should be UPDATED because customers will refer to that FIRST
& 2) I should be notified before changes like these are made. They "claimed" an in-app notification was sent out to everyone on 24th July (I don't see it & I have no reason to lie abt this).
I'll attach all the screenshots at the end of this thread but truly really upset bc
I'll attach all the screenshots at the end of this thread but truly really upset bc
this is very shady of Grab & when asked for a resolution, the CS rep just asked me to email them, but also told me I should've searched it on Google bc I would've seen the updated version there (???). @GrabMY this is SUPER shady and non-transparent and I've been a longtime user
of Grab, from its early days in 2014, till now. I've tried most services offered by @GrabMY at least once and stuck it out through the constant, nonsensical changes made to the Grab Reward system but not being notified over a change is ridiculous and shouldn't be tolerated.
I'm tweeting this so that anyone reading this may check and see if a similar thing is happening to you right now & none of your points are reflected & you did NOT receive an in-app notification on 24th of July. Sadly, no proper resolution was offered so it pains me to say this
but I will be gradually considering other ride sharing options that is transparent & has their user's best interest at heart.
