Vendor Twitter,

Good morning. I have something to say. This is going to be blunt. Do not ignore this. Read on:

First off, I am one of the nicest customers you can ever meet. I overlook a lot of things. That's one side to me, there's another side.

Just read on.

I am a very patient person. I really do not complain when I get late replies without reasonable excuses. I understand that we are all busy.

You would never find me being rude to you even if I find your replies rude. I would never do that. I am quite courteous.

I do not get pissed when your delivery guys get my parcel to me late. You'd never see me pissed when your services are a bit to pricey. I understand that we all have our target audiences. I will always tell you that I understand.

But there's another side to me.

I am also the customer that never comes back. I am the customer that tells my friends not to use you. I tell my friends about my experience with you. And that you are not one to work with.

I will not block you. I will not air you. I just will not buy from you anymore.

I'll see you beg for patronage. "I have not eaten in 12 days", but I'll just smile. Perhaps, you have been patronized by people like me a lot and your reputaioni is already in the mud, without you knowing.

What's the point of this thread?

Do not think that the nice guys are doing you a favor by being nice. You have no business with their niceness. Just do what you have to do.

I read somewhere that a typical business hears form only 4% of its dissatisfied customers. The other 96% just quietly go away, and...

...91% will never come back. I pray that God will bless your businesses, but please, do what you have to do and do it well.

~ Toyosi