The disneyland malfunction story that sticks with me above all else was the christmas season Small World stopped for ~40 minutes, BUT ALSO unbeknownst to the ride ops the intercom system inside the building was broken, so everybody in the ride thought they were abandoned by god

A family came to city hall describing how people were crying and peeing themselves and jumping out of the boats, running out exits that let out backstage and panicking, and "it& #39;s christmas so the dolls are singing jingle bells so, you know, it& #39;s worse."

I called over to small world like "hey, so, I& #39;m getting a crazy story from some guests" and the lead was just flatly like "it& #39;s all true"