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@xfinity Just spent 2 HOURS on a chat w/ a service tech. due to my home WiFi dropping at least 5-10 times PER DAY. This marked the FOURTH time I’ve had to seek help from @xfinity in the past month (2 chats, 1 call (that dropped), & 1 in-home visit).
Still no solution.
Still no solution.
@Xfinity And here’s how this chat ended. (Note the times at the top of each screenshot).
@Xfinity Just AWFUL service all around...
UPDATE: After SIX WEEKS of DM's back and forth with @Xfinity, a visit from a technician, replacement of my xFi modem, and various other proposed "fixes"...I am STILL losing my Internet service at least once a day.
At one point, I rec'd a call from an @Xfinity customer service representative (after my case had been "elevated") whose proposed solution was to try to up-sell me to a higher level of service...even tho my current service was not working consistently and he could not explain why.
Since I installed the new modem, my xFi "pods" (wifi extenders) have been dropping their signals, which, in turn, kicks any device connected to that pod off the internet. The fun part is: they do it randomly (there are six of them), at completely random times. EVERY DAY.
My next solution is to scrap the xFi pods altogether in favor of a Google Nest Wifi router + points. (If anyone has used one, please share your experience!). If that doesn't work, it's time to drop @Xfinity altogether and experiment with another provider.
