I gotta say, the customer service associate I have been dealing with at @Lowes in State College, PA has been one of the worst I have ever had at Lowes. Given a date for an umbrella to replace a defective one 6/30/2020 ... date goes past... so I call and check...

Mind you @Lowes , this is the same guy I talked to in person on 6/16/20 when I ordered the new umbrella. "Oh it isn't in, Covid- you know?"... I call in on 7/3/20... Same guy... "Oh we will have to call, not in yet"... zero urgency, and you can tell this guy does not give AF.

Fast forward to TODAY @Lowes ... I call again... SAME GUY!!! Where is my umbrella- he says to me "YOU JUST CALLED ABOUT THIS". Now he has some emotion, perhaps I have created work. I remind him that I am calling back because he promised to "call" someone about my umbrella...

He reminds me about Covid. I ask him if it is fair to say "Nobody has any idea what's going on here do they?" which is a rhetorical question, because you really don't. @Lowes I get Covid, and I get the world is delayed, I can deal with it- give me an honest answer with care.

Anyway, so our hustling associate is now stumped, and it's neat, because he seems intelligent. He also knows he has no idea what's going on, nor does anyone else, and he also won't actually say the words, even though this has dragged on nearly a month, and a week past the date.

And as a customer @Lowes you can also tell the complete disrespect and lack of care for a job, not done well, coming through that phone. Now he says, "Do you want to wait while I ask the manager of that department" Sure, that would be nice to know where the umbrella ...

...That I paid for 3 weeks ago is... I get put on hold, and of course I get a new excuse "Manager is on Lunch, I'll have to call you back". I thank this person profusely... zero emotion except you can feel the burning frustration again, no empathy for doing a bad job and ...

having zero follow up, and wasting my time with multiple follow ups on my end to do your job on broken promises from @lowes. Folks, I know it's small, some would say petty, but I remember a better @lowes , where it seemed like a well oiled machine. And please, stop saying ...

..."But Covid". You are @Lowes get a handle on your delays from your vendors and be honest about it, and teach your associates to do things like "follow up" and acting like they care. What really blew me away was your associate scolding me for following up last week, and ...

five days later following again, when they are not capable of properly managing the situation. @Lowes I will keep an eye on this thread, and I will keep updating this hapless situation for all to see. You can do better.