Voice Memo: Library By Mail Training #2

Noting, I realized later that this was done out of order and Lee was skipping around in her process.

Also noting, in my notes I wrote she seemed nervous after only telling me the 1st step

A THREAD

Also noting, I asked her how long the training would be, she expected 20 minutes, the recording is 1 hour 23 minutes and we do get interrupted by Kim Peacock

Again documenting she did not know where to begin after telling me to check the voicemail

Noting Wanda left a note about a patron owing over $10 which she did not and Kim P had waived to $9.99 in March