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Terrible experience with @AxisBank this evening. They have randomly closed my account claiming KYC not completed. This is after I had visited the designated branch & the officer there had confirmed it was complete.
Anyone else they& #39;ve tried to pull this with?
Anyone else they& #39;ve tried to pull this with?
. @AxisBankSupport is completely unhelpful. Polite d professional, no complaints there, but so constrained that they can& #39;t accommodate any customer request at all.
They can& #39;t check why the account is marked as KYC incomplete when the branch told me it was.
They can& #39;t check why the account is marked as KYC incomplete when the branch told me it was.
They can& #39;t appeal or reverse.
They say I was sent communications / notices. True - each of which also said "if you have completed KYC you can ignore this" - so how is one to tell?
Gets better.
Guess how you complete KYC? By going to a bank branch. In this pandemic?!
They say I was sent communications / notices. True - each of which also said "if you have completed KYC you can ignore this" - so how is one to tell?
Gets better.
Guess how you complete KYC? By going to a bank branch. In this pandemic?!
Apparently the money will be refunded by demand draft.
Where will it be sent? The address on my documents - which, again, I submitted as required - which is obviously a permanent address, where I do not currently live.
Okay, they say, DD will come back to branch. Collect it...
Where will it be sent? The address on my documents - which, again, I submitted as required - which is obviously a permanent address, where I do not currently live.
Okay, they say, DD will come back to branch. Collect it...
... from the branch.
Again - in this pandemic?!
The Delhi government is pleading with people to stay home & minimise contact with others, & @AxisBankSupport wants customers to travel to bank branches or forfeit their money.
Again - in this pandemic?!
The Delhi government is pleading with people to stay home & minimise contact with others, & @AxisBankSupport wants customers to travel to bank branches or forfeit their money.
BTW, even if the DD was sent to an address where I could collect it - I would have to go to a branch to deposit it. Same problem.
DD will expire within 3 months of issue date. (Who knows how many days it will be till I get it in the first place?) So again: risk COVID or forfeit.
DD will expire within 3 months of issue date. (Who knows how many days it will be till I get it in the first place?) So again: risk COVID or forfeit.
I asked if they could arrange the refund over electronic transfer. (I understand having a DD sent to an alternate address is unlikely, but transferring electronically to the account it came from should be simple & has no security risk. You can verify it is my account!)
Still no. This is puzzling - @AxisBank , it& #39;s 2020. And months into a pandemic. Why is your policy to send account closure balances by DD instead of an electronic transfer back to the origin account?
Do you actively want to force customers to travel & risk exposure to COVID?
Do you actively want to force customers to travel & risk exposure to COVID?
I asked the @AxisBankSupport associate to escalate my call. He did, to a gentleman named Uday (he told me a full name, won& #39;t use it in a public forum).
Uday was again polite & professional but completely unhelpful. Repeated same policy. Asked him to escalate. He says he can& #39;t.
Uday was again polite & professional but completely unhelpful. Repeated same policy. Asked him to escalate. He says he can& #39;t.
This is also strange. @AxisBankSupport (& every business that runs a BPO customer support) has to have, at some point, a nodal or regional officer whom customers with unresolved complaints can reach. A rule that says a customer service exec can& #39;t escalate to them is unethical.
All that Uday could offer me was a call reference number, & his promise that he would make a clear note the complaint was not resolved & he was unable to comply with any of the customer& #39;s requests, including for escalation.
He couldn& #39;t even give me an email ID to write to.
He couldn& #39;t even give me an email ID to write to.
Gets better. The bank branch won& #39;t have access to the call record. They can only see Uday& #39;s notes.
So I have to call them & explain the issue all over again - an issue that arose *because of their mistake*.
If they look up the call number and say "no notes"? I have no recourse
So I have to call them & explain the issue all over again - an issue that arose *because of their mistake*.
If they look up the call number and say "no notes"? I have no recourse
In short:
@AxisBankSupport system is unhelpful & pointless.
No one at @AxisBank proper - as opposed to a call centre - will deign to talk to a customer.
I have little choice but to conclude that @AxisBank wants to force it& #39;s customers to choose between money & safety.
@AxisBankSupport system is unhelpful & pointless.
No one at @AxisBank proper - as opposed to a call centre - will deign to talk to a customer.
I have little choice but to conclude that @AxisBank wants to force it& #39;s customers to choose between money & safety.
