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Following my complaint about @ExploreLegend, their CEO, @BAyonote, came to my residence today with a total of 10 of his staff. It seems that everything that could possibly have gone wrong went wrong with the service I got. He apologised profusely, as did all his staff. Thread... https://twitter.com/drjoeabah/status/1276245177913532423
We chatted about business and the attitude that some Nigerians have to work. We agreed that he needed to overhaul his customer service and installation arrangements to ensure that no other customer goes through what I went through. I was impressed that they had detailed records.
They also gave me a whole home mesh WiFi system that has a coverage of 5,500 sqm. I asked how much I needed to pay for it and was told that it was on the house, to compensate me for what had happened. I am not sure how much it is worth but I suspect it is quite expensive.
There are no dead zones in the whole house. I can now watch Netflix easily. The package I am on also comes with a VOIP phone and thousands of movies. Although I am now getting blistering speed, they are coming back tomorrow to relay the Fibre all over again, to improve it.
I am very pleased with today’s response from @ExploreLegend and want to thank @BAyonote for coming personally & staying for 4 hours to ensure that everything was to my satisfaction before he left. I now expect to enjoy the service, which, today, exceeded all my expectations. End.
