F*ck me. @intercom continues to be the most pushy and aggressive company ito pricing increases.

Amongst all of the pricing changes in recent years (read: you pay a lot more for the same thing), they have now also shifted from Monthly Active People to Quarterly Active People.

So basically my bill for this month includes usage from up to 3 months ago.

Nice.

Oh, and of course they were proactive about notifying me about this change and I didn't just stumble onto it.

I've spent more than $60k USD with them and been a customer for 6 years. Just feels like there is zero reciprocal loyalty or appreciation for the types of customers that helped them become the massive company they are today.

Support has gotten worse over the years (last year it took 3+ months - and 48 emails - for them to verify the logs for active users which they used to determine our billing).

Then they reneged on a verbal agreement and forced us into a new annual agreement.

I'm sure that when the "start low and then go up-market" SaaS playbook gained traction, this was not how it's supposed to be played out.

I get & support price increases, especially as software matures and creates more value.

This is just way too much though. I'm over it.

Our usage for Intercom has also decreased. We use the old / original features only and they have not changed or gotten better. So our pricing should really not be as affected as it has.