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It& #39;s difficult to say this as someone who generally believes in govt’s ability to help, but @CA_EDD is failing CA.
I have done just about everything I know how to do as a public official to make things work, but my colleagues, my staff, my constituents & I are at our wits& #39; end.
I have done just about everything I know how to do as a public official to make things work, but my colleagues, my staff, my constituents & I are at our wits& #39; end.
Since COVID-19 started, my staff & I have:
-Given EDD extensive feedback
-Sent the Director suggestions on how to improve systemic issues
-Addressed this in a public hearing
-Admonished EDD on TV
-Met w/ contractor @Deloitte to see why call center staff can& #39;t answer basics ?s
-Given EDD extensive feedback
-Sent the Director suggestions on how to improve systemic issues
-Addressed this in a public hearing
-Admonished EDD on TV
-Met w/ contractor @Deloitte to see why call center staff can& #39;t answer basics ?s
Legislative offices can typically help constituents interact w/ state agencies, including EDD.
We regularly reach out to EDD to help expedite constituent cases, but what many don& #39;t understand is we are now dealing w/ the same delays as the public.
A response now takes 4 weeks!
We regularly reach out to EDD to help expedite constituent cases, but what many don& #39;t understand is we are now dealing w/ the same delays as the public.
A response now takes 4 weeks!
Our offices are now being told that we can expedite only 1(!) constituent case per week to EDD leg affairs team.
I have hundreds of constituents who haven& #39;t had income since March.
How do we decide which one is the neediest? Which one deserves to eat? Which one can pay rent?
I have hundreds of constituents who haven& #39;t had income since March.
How do we decide which one is the neediest? Which one deserves to eat? Which one can pay rent?
Since we can& #39;t seem to use the appropriate channels to resolve these issues, I am taking to Twitter with the #EDDFailoftheDay.
@CA_EDD & @Deloitte, can you please help us resolve this case for our constituent who applied for UI on March 22?
Details below:
@CA_EDD & @Deloitte, can you please help us resolve this case for our constituent who applied for UI on March 22?
Details below:
March 22--Applied for unemployment
Mid-April--Received request to verify ID & sent in verification docs
April 27--ID verification still had not been processed so the constituent reached out to our office. We opened a case with EDD.
Mid-April--Received request to verify ID & sent in verification docs
April 27--ID verification still had not been processed so the constituent reached out to our office. We opened a case with EDD.
May 15--EDD leg affairs team asks the documents be faxed for fast processing. The constituent does so.
June 11--Constituent lets us know the ID *still* has not been verified, but we have to tell the constituent it will be another 4 weeks before we hear back from EDD leg affairs.
June 11--Constituent lets us know the ID *still* has not been verified, but we have to tell the constituent it will be another 4 weeks before we hear back from EDD leg affairs.
Meanwhile our constituent has depleted all of their savings & gone into severe debt just to stay above water.
@CA_EDD can you help us get this constituent the benefits they are entitled to?
@CA_EDD can you help us get this constituent the benefits they are entitled to?
