Dear @ketto I would like to take this opportunity to first thank you for creating a platform where the distressed can reach the world for help & support! And I am aware how many people have been helped through this platform.

Now I would like to bring to your notice how I have...

been distressed further by your team members, namely Sameer (is my campaign manager according to Rohini) & Rohini (who is my campaign manager according to @Ketto emails) for past week... I have been trying to withdraw funds raised on your platform but wasn't able to... So...

I tried reaching the number given on @ketto website but no one "answered" on the first & second day, then I wrote to Sameer with no response, I tried reaching Rohini on the number to no response again, then I tagged Rohini to the mail first sent to Sameer & got her response the..

same day saying Sameer being my campaign manager @Ketto will revert with a solution, which never happened on that day or next, I then sent a reminder email but to no response once again & then I sent a mail again today morning & got the call finally from Sameer who asked me...

very candidly, "I believe you are facing some issues withdrawing funds from @ketto website?" Well I told him about the issue & he said "there is some technical issue, so he has forwarded my request for a manual transfer which will take atleast 2days to credit in my account"...

he never asked me the amount that I seek to withdraw but he has already forwarded my request to finance team, I wonder how? I had other discussion with him which you can hear the recorded version I am told @ketto does on every call.

I have 2 questions,
1. We are living in the...

online world where it does not take more than a day to respond to mails that are not important, but @ketto is a platform where it's serving the distressed people... how is it that your team member took almost a week to respond, relating the issue?

2. Why will it take 2days for @ketto financial team to release the funds & how will they know the amount I am seeking of the funds raised, when Sameer didn't even ask me?

I really wish the team understood the importance of the platform created with such great intentions.