@Jumia_Group @JumiaNigeria
Yesterday, I got a "Green Depicted Grey & Black Hoodie With Joggers", with order id 382857287 and package id DS-646-382857287-4403 by a rider with the phone number "07011547435". He debited my account via POS with d sum of N20,900 instead of N10,450

So i got an alert of N10,450 twice shortly after he had left and i check with my bank and i realised i was debited twice. I tried to call the rider to explain what happened to him and he promised to call me back, but sadly, your rider's attitude is nothing to write home about.

He kept on ignoring my calls afterwards. Please, I need back my N10,450 as a matter of urgency. I will gladly provide you with the received text messages and my bank account history on request.

PLEASE TREAT THIS AS URGENT!