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1/ #MedEdMethodsMonday this wk is on DEEP LISTENING.
2020 has been full of challenges & events revealing the divisiveness in our world.
#MedTwitter, as leaders in #MedEd we must practice to listen deeply to pts, colleagues, & learners.
What do I mean by “deep listening?”
2020 has been full of challenges & events revealing the divisiveness in our world.
#MedTwitter, as leaders in #MedEd we must practice to listen deeply to pts, colleagues, & learners.
What do I mean by “deep listening?”
2/ Good Listener, redefined
I’ve always thought I was a good listener. My friends and patients often told me so.
Then I took a leadership class @YaleSOM this spring for my #MedEd Masters &
Have you heard of the 3 levels of listening??
I’ve always thought I was a good listener. My friends and patients often told me so.
Then I took a leadership class @YaleSOM this spring for my #MedEd Masters &
Have you heard of the 3 levels of listening??
3/ Listening Levels
I never heard of levels of listening until my class when we were discussing #coaching.
The authors of “Coactive Coaching” describe 3 levels of listening. http://tiny.cc/CoActiveCoaching
1. Internal listening
2. Focused listening
3. Global listening
I never heard of levels of listening until my class when we were discussing #coaching.
The authors of “Coactive Coaching” describe 3 levels of listening. http://tiny.cc/CoActiveCoaching
1. Internal listening
2. Focused listening
3. Global listening
4/ Level 1 - Internal Listening
As an introvert, and as an early learner in medical school, I was often stuck in level 1 listening-worried about what I might say & how I was being perceived.
I was listening to speak & not listening very well.
As an introvert, and as an early learner in medical school, I was often stuck in level 1 listening-worried about what I might say & how I was being perceived.
I was listening to speak & not listening very well.
5/ Internal Listening
If you’ve ever forgotten someone’s name seconds after asking like I have, that was probably level 1 listening.
Another example paraphrased from the Coactive Coaching book:
If you’ve ever forgotten someone’s name seconds after asking like I have, that was probably level 1 listening.
Another example paraphrased from the Coactive Coaching book:
6/ Level 2-Focused Listening aka listening to hear
I find I am in this level with peers, friends/family. I’m actively hearing the words they are speaking. But not 100% there to catch the deeper subtleties.
I find I am in this level with peers, friends/family. I’m actively hearing the words they are speaking. But not 100% there to catch the deeper subtleties.
7/ Focused Listening
Hear is the same example conversation at level 2 listening
Hear is the same example conversation at level 2 listening
8/ Level 3-Global Listening
If I’m honest, my level 3 listening had unconsciously been reserved for my patients.
In level 3, I am:
seeking to understand
reading emotion & nonverbal cues
actively trying to read between the lines
If I’m honest, my level 3 listening had unconsciously been reserved for my patients.
In level 3, I am:
seeking to understand reading emotion & nonverbal cues actively trying to read between the lines
9/ Global Listening
Level 3 takes active mental energy. It also means being emotionally present.
Take the prior sample conversation, now in level 3:
Level 3 takes active mental energy. It also means being emotionally present.
Take the prior sample conversation, now in level 3:
10/ Level 3 listening takes INTENTIONAL PRACTICE.
But, it helps the listener
understand WHY
avoid assumptions
build deeper relationships
be a more effective leader
But, it helps the listener
understand WHY avoid assumptions build deeper relationships be a more effective leader
11/ At what level do you think you most often listen?
12/ To get to level 3:
Quiet the internal voice when others are speaking
Allow
for reflection. “Let me think about that for a sec.”
Summarize & reflect what you hear
Read & name emotions. “You sound xxx”
Ask yourself WHY some1 says something
”Tell me more...”
Quiet the internal voice when others are speaking Allowfor reflection. “Let me think about that for a sec.” Summarize & reflect what you hear Read & name emotions. “You sound xxx” Ask yourself WHY some1 says something”Tell me more...”
13/ Read more about the 3 levels of listening @ https://tinyurl.com/3LevelsListening & from this Coactive Coaching chapter:
http://tiny.cc/CoActiveListen .
Shoutout @sdotarora, my wonderful leadership coach who is helping me with my own job transition this summer!
http://tiny.cc/CoActiveListen .
Shoutout @sdotarora, my wonderful leadership coach who is helping me with my own job transition this summer!
End/
Please share any resources that you have found helpful to improve your own listening skills.
Did you learn anything from this #tweetorial about deep listening or how you personally listen?
Please share any resources that you have found helpful to improve your own listening skills.
Did you learn anything from this #tweetorial about deep listening or how you personally listen?
