I'm thinking about DevOps today, and want your input.

Q1: Have you ever worked as part of a DevOps team, where you both participated in developing features and in supporting the running service in which those features shipped?

If you answer yes, please also answer Q2 and Q3.

Q2: When a problem caused a live-site incident, did your team's response focus solely on the immediate symptoms or did it include identifying and resolving the root cause so that there should never be another customer-impacting incident of the same type?

Q3: What team culture and priorities led to the response you selected in Q2?

(Free text question)

I'd love to hear from folks who are answering "symptoms only." I have theories about this based on my own experience, but that's just my experience...