Last May 29, 2020 at around 12:45AM I tried to buy a considerable amount of Garena Shells using the @gcashofficial App. After the transaction, a text message came to me saying that the payment was successful but I did not recieve the PIN-CODE for the Garena Shells.
so a friend of mine told me to try contacting their hotline (2882 or (02) 782-2882) but it says the number is incorrect. (hmmm. weird huh?)
anyway I also tried sending a ticket via the Help Center the GCASH app but until today I have not received any feedback... so I began to search for other people who are experiencing the same thing as me. I can't believe what I found out.
In a video called: GCASH: *Magload ng Game Credits/Pins | Garena, Steam* There have been plenty of people who commented of their experiences with the GCASH Sham.

Here are some of the comments:
...and what's sad about it is that until now they haven't fixed the problem. So I went to their Customer Support "Live-Chat" where I am supposed to be "helped." A woman named "Melrose" chatted me after being put to queue for almost 30 mins.
This woman told me that the issue has been forwarded to their support team (weird right? I thought this chat was supposed to be THE support team???) and told me that I have to wait for their email (wait again...) so I waited.
after about 3 hours of waiting I still haven't received any email on regards to my money or my code so I went back to the livechat to follow up on my request. Another woman chatted me. Take note I was quite mad already at this point. The conversation went like this:
"I am sorry but there is no specific time frame on how long will it take, to avoid your expectation."

What the f*ck??????
after that I began to search for other people who experienced the same thing as me. Losing their money via GCASH. so I joined this facebook group called "GCASH Users" and to my dismay, I found out that there were other people who have lost waaaay bigger money than me.
@gcashofficial needs to address this issue! WE TRUSTED YOU and eto makukuha namin?

(I will be updating this thread)
Also sa lahat ng mga na scam ng GCASH no matter how small ang amount it's time to speak up!
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