(1/n) Here's my saga with trying to get internet from @att so far.

(2/n) The setup kit was supposed to arrive today. They messed up the shipping label. I spent two hours driving to a UPS center.

(3/n) I open the box to find three cables and zero modems. I call @att to get a replacement.

(4/n) I verbally abuse the non-functional automated system for a while before lying to choose a path that will lead to a human instead of an infinite loop of frustration.

(5/n) Eventually I get transferred to the device support department.

(6/n) I was told that my old modem would work for now, and they'd ship me one next week.

(7/n) I drive to my new apartment, and the old modem doesn't work. I call AT&T support to ask if I can pick one up.

(8/n) I'm told that I have to first cancel my delivery before I can get in-store pickup, but I have to call a different number.

(9/n) I call the number and wait for 20 minutes. They gave me the wrong department. The rep from AT&T TV was nice though.

(10/n) I've been waiting for another 20 minutes. Long enough to write this thread.

(11/n) At this rate, I'm just going to ask AT&T to tell my boss that I can't work because I'm not getting internet anytime soon.