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@AskAmex I am writing to let you know of my experience today and hope you will consider a way to not let this happen to me or anyone else. I have been an AMEX customer for about 35 years. I always pay my bill on time. [1/8]
My payment is due tomorrow but I am waiting for a credit so I was going to give it one more day. I am a senior citizen and rarely go out due to COVID, but today I had to get some critical dog supplies so I put on my masks (yes 2) and plastic gloves and went to PetSmart. {2/8]
I got my stuff ($147) and was checking out and my AMEX card said "Declined". I was stunned and thought for sure it must have been a mistake. [3/8]
So all of my hopes of not having any close human contact were squashed when the cashier came from behind the counter to handle and touch my credit card and tried over and over to get it to work because I kept assuring her there was no reason for it to be declined. [4/8]
Then I had to possibly contaminate my purse and everything in it as I dug in to get my debit card and paid and left. I would have thought that if there was a problem with my account that you would notify me before any attempt by me to use it. [5/8]
But when I got home there was an email from you saying it was declined because, "Unfortunately, we couldn& #39;t approve the purchase below because your recent spending is higher than we usually see on your account." [6/8]
So because you did not have the courtesy to let me know my card was no longer working, I exposed myself to a deadly virus by having to closely interact with the cashier. [7/8]
If she has the virus, I surely will get it. I pray she doesn& #39;t. Thanks for nothing, AMEX. I am extremely disappointed ... and frankly ... scared. [8/8 - END]
