The incident in question is particularly egregious but one of my most longstanding, deeply-held beliefs is that there is precious little that can be fixed by “sensitivity training” https://twitter.com/adamserwer/status/1265291142414979072

Things that can be fixed with “sensitivity training”
- potential for lawsuits against orgs that have 0 interest in curbing the insensitive behaviour
- general lack of employment prospects for the professionally sensitive
- bulging wallets of earnest white women w/low self-esteem

...is anyone actually saying that the woman in question needs sensitivity training or are we just preemptively refuting a dumb and as-yet hypothetical suggestion?

Hmm, a few people on Twitter are. And her employer might (see second tweet in this thread)