An excellent breakdown of the dimensions involved in a seemingly straightforward statement. UX designers would do well to learn from this before talking about being "user centered". https://twitter.com/Arrianna_Planey/status/1264608690570756101">https://twitter.com/Arrianna_...

Arianna& #39;s analysis cuts deep into the very concept of "health". This is how we should always approach our problem space - an ounce of prevention is worth a pound of cure, and the best levers available to make a difference are linked to outcomes through complex systems.

I often see well-meaning designers and PMs simply ask users what they want, but this is precisely why that strategy fails. We mustn& #39;t put the burden of analyzing systems onto individual participants (who usually have those systems imposed upon them, rather than engage by choice).

Usually this is where Ford& #39;s apocryphal faster horse comes up, but if we& #39;ve learned anything over the past century, the automobile is a case study in utter failure to think in systems. Pollution, pedestrian collisions, freeways devastating ecosystems and minoritized communities…