An excellent breakdown of the dimensions involved in a seemingly straightforward statement. UX designers would do well to learn from this before talking about being "user centered". https://twitter.com/Arrianna_Planey/status/1264608690570756101

Arianna's analysis cuts deep into the very concept of "health". This is how we should always approach our problem space - an ounce of prevention is worth a pound of cure, and the best levers available to make a difference are linked to outcomes through complex systems.

I often see well-meaning designers and PMs simply ask users what they want, but this is precisely why that strategy fails. We mustn't put the burden of analyzing systems onto individual participants (who usually have those systems imposed upon them, rather than engage by choice).

Usually this is where Ford's apocryphal faster horse comes up, but if we've learned anything over the past century, the automobile is a case study in utter failure to think in systems. Pollution, pedestrian collisions, freeways devastating ecosystems and minoritized communities…