The next killer app is the one that figures out how to effectively replicate the brainstorming / bulls**ting / hallway moment session virtually.
Iâve read countless think pieces over the last couple weeks about how this is the stopper for work-from-home 1/
Iâve read countless think pieces over the last couple weeks about how this is the stopper for work-from-home 1/
These thoughtful people cite countless examples of how/why WFH canât work because of these sessions. Because hallway encounters are vital.
They cite IBM and Microsoft and all kinds of places that have tried it and it simply doesnât work. 2/
They cite IBM and Microsoft and all kinds of places that have tried it and it simply doesnât work. 2/
At Microsoft, BillG repeatedly told me that physical proximity was essential. These hallway moments were the core of creativity.
So we built an endlessly enlarging campus, and constantly moved teams around to promote and rearrange these opportunities. 3/
So we built an endlessly enlarging campus, and constantly moved teams around to promote and rearrange these opportunities. 3/
But now in the age of a pandemic, weâre all finding that â for a lot of brainpower workers â WFH is not only workable, but even more effective. No commute time, fewer distractions, more flexible hours, etc.
WFH has proved it really works. 4/
WFH has proved it really works. 4/
It works so well, it has companies like Twitter and Spotify saying theyâre going all in. Other brainpower-heavy organizations will surely follow.
And Iâm sure people at Microsoft are questioning the wisdom of the $4bn campus rebuild theyâre in the middle of. 5/
And Iâm sure people at Microsoft are questioning the wisdom of the $4bn campus rebuild theyâre in the middle of. 5/
But these âsmart thinkersâ say this move to WFH is a fad. That companies will move to WFH ... then retreat to their expensive campuses.
People have tried it before, they say. It doesnât work long term, they say. What about the âhallway momentâ, they say. 6/
People have tried it before, they say. It doesnât work long term, they say. What about the âhallway momentâ, they say. 6/
These smart people donât see the sea changes.
They seem immune to the obscene costs of living at headquarters.
They overlook the proliferation of great tools/internet for remote workers.
They donât see the comfort in the younger generations with virtual life. 7/
They seem immune to the obscene costs of living at headquarters.
They overlook the proliferation of great tools/internet for remote workers.
They donât see the comfort in the younger generations with virtual life. 7/
These systemic changes mean WFH has real legs. This time, it will stick.
If for no other reason than it will save both the companies and the workers a fortune. 8/
If for no other reason than it will save both the companies and the workers a fortune. 8/
But there are cultural implications.
Companies will need to relearn how to build culture remotely.
They will have to learn to recognize talent at a distance.
They will have to be sure that distance does impact promotions and compensation. 9/
Companies will need to relearn how to build culture remotely.
They will have to learn to recognize talent at a distance.
They will have to be sure that distance does impact promotions and compensation. 9/
And of course they will have to figure out how to make up for missing âhallway momentsâ.
I see two good ways:
1) make serendipity possible remotely
2) make brainstorming great again
The first is cultural, the second requires the killer app. 10/
I see two good ways:
1) make serendipity possible remotely
2) make brainstorming great again
The first is cultural, the second requires the killer app. 10/
To make serendipity happen just requires that a virtual meeting be as easy/comfortable/quick as a hallway chat. Thatâs cultural.
Just make it so the âhey got a minuteâ virtual chat is part of your culture. Managers can do that. Set the example. 11/
Just make it so the âhey got a minuteâ virtual chat is part of your culture. Managers can do that. Set the example. 11/
If managers do it, several times a day even, the âhey got a quick sec?â video chat, it will become normal.
It will make employees more comfortable doing it with them, and with each other. Part of the culture.
But what about brainstorming? 12/
It will make employees more comfortable doing it with them, and with each other. Part of the culture.
But what about brainstorming? 12/
Thatâs where we need the killer brainstorming app. Zoom/Teams isnât it. Too formal. Too stilted. Even if not functionally, itâs still how itâs used.
I know lots of apps have tried. But there is something missing. The casual, bulls**ting, ribbing each other is missing. 13/
I know lots of apps have tried. But there is something missing. The casual, bulls**ting, ribbing each other is missing. 13/
The app that nails that will win. They will take over a huge piece of virtual turf. Maybe make a fortune.
And will fully enable the remote work that brainpower organization CEOs (and CFOs) want to live. Fin/
And will fully enable the remote work that brainpower organization CEOs (and CFOs) want to live. Fin/