@IvanSalgado88, a bartender and server at his family& #39;s Mexican restaurant in Chicago, got tip-baited, losing 53% tip, because of Instacart& #39;s policy that lets customers decrease their tip up to 3 days after the order is completed

Meredith Troy, 52, who had 3 jobs (childcare, tutoring, caregiver at assisted living), used her own credit card to pay for $229 of customer groceries when Instacart& #39;s app crashed (a pop-up told her cancelling would hurt her rating) & then didn& #39;t get fully reimbursed until I asked

Ivan got a receipt that his free PPE was shipped April 11th. May 21st Instacart told me it was in still in transit, then expedited him a new kit

Debbie Welker a hairdresser from Texas had no idea that her tip would go down if items were not available https://www.washingtonpost.com/technology/2020/05/23/gig-work-instacart-shipt-amazon-flex-doordash/">https://www.washingtonpost.com/technolog...

anyways, this type of job is not inevitable. Precarity is often the result of human design & hidden company policies, not technology, although it can speed things up. There is so much unpaid labor of workers guiding each other in FB/Reddit/Discord groups https://www.washingtonpost.com/technology/2020/05/23/gig-work-instacart-shipt-amazon-flex-doordash/">https://www.washingtonpost.com/technolog...

check out @amir& #39;s great reporting on Instacart profits because of the pandemic in The Information https://www.theinformation.com/articles/instacart-weighs-new-financing-that-would-boost-valuation-by-at-least-50">https://www.theinformation.com/articles/...