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Currently, there are people who fly out of Australia, arrive in their home country, get a #covid19 test, and found positive. I imagine there's close to zero contact tracing of these cases from their time in Aus. We should strive for international cooperation on tracing. #auspol
I've just called up DHHS. told switchboard that i needed to speak to a public health officer re: contact tracing procedures in Victoria. "OK just press 2 at the menu". I did. Its apparently the option for 'advice on social distancing'. Going well so far.
I called up again just now. Explained what happened, and that I'd like to speak to an actual officer/human re: my queries. They seemed to understand, which was nice. "I'll put you through!". Phone rings 3 times, aaaand engaged. Nice.
Luckily I work in a #COVID19 related job and went up to the office of a DHHS officer. They are not at all the relevant person to talk to regarding this, but very helpful. I’ve asked for the number of someone I can call. They’ll get back to me.
They did’t get back to me because they were v busy so I spoke to 2 other DHHS officers. I explained the entire situation. Both thought about it, said “that’s a great idea” followed by “no idea who to call..have you called the DHHS number?” I will now try a third time.
Called again, few menu options, got through to someone who suggested I drop an email to DHHS. Which isn't enthusing, but at least the email address doesn't look super generic. Finger crossed.
Got an email auto-reply "This inbox is currently experiencing a high volume of emails in relation to COVID-19, please be patient as we respond to your email". Like.... i can't blame them because 'high volume' is an understatement, but... yeah. The search for a response continues.
I've emailed a couple of officers at DHHS, deduced from an 'exec org chart' and email/name format. And also Greg Hunt's office. to be fair i can only imagine the number of emails and calls they get per day. No shortage of valid concerns they have to address.
