I want to share a personal experience I’ve had with the @USPS, the viability of which is threatened & which was recently labeled a “joke” by someone in a position of great power.

We are lucky enough to have been able to NYC, the city we love and which is undergoing a great trauma.

I went on the USPS website and filled out a mail forwarding request. It was quite user-friendly and took me maybe four mines.

But: No mail.

So I went back to the website and filled out a request to figure out what was going on.

That was easy too.

A day later, I got a call from Latiecia, the supervisor in our local big city post office. She was following up on my query. She told me that our mail carrier had been out sick for a while but that the forwarding had started and I’d get my mail any day now.

Sure enough, I did.

Then I realized that I’d requested mail forwarding for too long. I tried to change it on the website. No go.

So I called Latiecia again. She said she’d talk to our mail carrier and sort it out. And she did.

I cannot remember the last time I had such a personal, competent, and personable interaction with an actual human being from a giant bureaucracy, private or public.

Postal workers have been taking health risks to do their jobs.

The famous lines didn’t mention “pandemics” but it hasn’t stopped the mail.

Now it’s in a bitter fight for survival.

https://www.nytimes.com/2020/05/10/us/politics/postal-service-trump-coronavirus.html

The @USPS is a jewel, one I certainly had taken for granted. I hope others do not overlook it as I had.