Dear @jet2tweets Hi, I wonder if you are able to contact me regarding an agreed refund; I was promised at the time you rang me, payment would be made within 14 days. Not yet received, 28 days and counting; I understand you are busy, but your representative told me, in 14 days.

Hi @jet2tweets your representative said she’d be ringing back to make sure my refund came through; I was told 14 days; Day 29 today; please get in touch

Good morning @jet2tweets, I must admit I’m quite disappointed that I’ve not received any contact yet; but I’m Day 30 after you said I’d receive a refund within 14 days, and Day 3 of no reply to a tweet. Please help

Hi again @jet2tweets it’s Day 31 today, of my promised refund within 14 days and a follow up call to check everything was ok. Neither have happened; also wondering as you’ve not replied to 4 days of requests via Twitter whether there is a better way to contact you; please reply

Good morning @jet2tweets, I hope you are well; so 4 full days of no reply, this is my 5th message; if my refund hasn’t arrived by Friday morning I’ll request a chargeback and use these tweets as evidence of me (at least) trying to resolve this; one- sided, I realise

Hi, I have sent a DM; I hope you can respond quickly. Thanks

Hi @jet2tweets, it’s me again; thank you for getting in touch and I’ve provided you with details but wonder on Day 33 after refund promised by Day 14, when this will happen. I understand you must be busy, but having waited for the initial contact, didn’t expect to have more delay

Hi @jet2tweets, it’s Day 35 now when your representative said I would receive a refund by Day 14. I’ve sent you what you asked for on the 5th day (Day 32) after I started this thread. Can you imagine how much stress this is causing ? You raised an expectation, you failed