Read on Twitter
An open letter to @IKEAUSA and @IKEAUSAHelp:
While businesses across the world are doing their best during the #COVID19Pandemic to serve their customers, there& #39;s a growing trend where you do not deliver orders placed online.
While businesses across the world are doing their best during the #COVID19Pandemic to serve their customers, there& #39;s a growing trend where you do not deliver orders placed online.
In violation of @FTC rule 16 CFR Part 435, @IKEAUSA refuses to "obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise" (props to @chriseng for pointing this out).
Although your poor customer service isn& #39;t new, it& #39;s gotten MUCH worse, as evidenced by the increase in social media complaints against @IKEAUSA, @IKEAUK , @IKEACanada , @IKEAUAE this month.
Why is it that we have to take to social media to get a response (if we& #39;re lucky), EVEN AFTER YOU& #39;VE CHARGED OUR CARDS? @IKEAUSA, I can personally attest that we gave you over $200, assuming we could trust you.
And why not? Most large retailers fulfill their obligations. Yet it& #39;s been almost a month and you at @IKEAUSA have not shipped our order or even updated the status. You& #39;re failing basic logistics.
Sadly, @IKEAUSAHelp is using the #COVID19Pandemic as an excuse not to accept any inquiries other than cancellation requests via email. WTF? None of the other companies I do business with are doing that!
Of course, I can& #39;t call you because you disconnect callers after a few seconds. Bait and switch, @IKEAUSAHelp ?
Maybe if I post this here, you will help me. But then, what recourse for all of your other customers?
Maybe if I post this here, you will help me. But then, what recourse for all of your other customers?
So, @IKEAUSA and @IKEAUSAHelp help, here& #39;s my DM, since you haven& #39;t answered it, won& #39;t accept email inquiries, don& #39;t answer Facebook, and auto-disconnect your callers.
If you haven& #39;t shipped my order by the 22nd in accordance with FTC regulations, I& #39;ll ask for their help.
If you haven& #39;t shipped my order by the 22nd in accordance with FTC regulations, I& #39;ll ask for their help.
And I& #39;m copying @IKEAFukedMeToo on this thread in hopes of retweets... maybe shaming will work?
