An open letter to @IKEAUSA and @IKEAUSAHelp:

While businesses across the world are doing their best during the #COVID19Pandemic to serve their customers, there's a growing trend where you do not deliver orders placed online.

In violation of @FTC rule 16 CFR Part 435, @IKEAUSA refuses to "obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise" (props to @chriseng for pointing this out).

Although your poor customer service isn't new, it's gotten MUCH worse, as evidenced by the increase in social media complaints against @IKEAUSA, @IKEAUK , @IKEACanada , @IKEAUAE this month.

Why is it that we have to take to social media to get a response (if we're lucky), EVEN AFTER YOU'VE CHARGED OUR CARDS? @IKEAUSA, I can personally attest that we gave you over $200, assuming we could trust you.

And why not? Most large retailers fulfill their obligations. Yet it's been almost a month and you at @IKEAUSA have not shipped our order or even updated the status. You're failing basic logistics.

Sadly, @IKEAUSAHelp is using the #COVID19Pandemic as an excuse not to accept any inquiries other than cancellation requests via email. WTF? None of the other companies I do business with are doing that!

Of course, I can't call you because you disconnect callers after a few seconds. Bait and switch, @IKEAUSAHelp ?

Maybe if I post this here, you will help me. But then, what recourse for all of your other customers?

So, @IKEAUSA and @IKEAUSAHelp help, here's my DM, since you haven't answered it, won't accept email inquiries, don't answer Facebook, and auto-disconnect your callers.

If you haven't shipped my order by the 22nd in accordance with FTC regulations, I'll ask for their help.

And I'm copying @IKEAFukedMeToo on this thread in hopes of retweets... maybe shaming will work?