Read on Twitter
An open letter to @IKEAUSA and @IKEAUSAHelp:
While businesses across the world are doing their best during the #COVID19Pandemic to serve their customers, there's a growing trend where you do not deliver orders placed online.
While businesses across the world are doing their best during the #COVID19Pandemic to serve their customers, there's a growing trend where you do not deliver orders placed online.
In violation of @FTC rule 16 CFR Part 435, @IKEAUSA refuses to "obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise" (props to @chriseng for pointing this out).
Although your poor customer service isn't new, it's gotten MUCH worse, as evidenced by the increase in social media complaints against @IKEAUSA, @IKEAUK , @IKEACanada , @IKEAUAE this month.
Why is it that we have to take to social media to get a response (if we're lucky), EVEN AFTER YOU'VE CHARGED OUR CARDS? @IKEAUSA, I can personally attest that we gave you over $200, assuming we could trust you.
And why not? Most large retailers fulfill their obligations. Yet it's been almost a month and you at @IKEAUSA have not shipped our order or even updated the status. You're failing basic logistics.
Sadly, @IKEAUSAHelp is using the #COVID19Pandemic as an excuse not to accept any inquiries other than cancellation requests via email. WTF? None of the other companies I do business with are doing that!
Of course, I can't call you because you disconnect callers after a few seconds. Bait and switch, @IKEAUSAHelp ?
Maybe if I post this here, you will help me. But then, what recourse for all of your other customers?
Maybe if I post this here, you will help me. But then, what recourse for all of your other customers?
So, @IKEAUSA and @IKEAUSAHelp help, here's my DM, since you haven't answered it, won't accept email inquiries, don't answer Facebook, and auto-disconnect your callers.
If you haven't shipped my order by the 22nd in accordance with FTC regulations, I'll ask for their help.
If you haven't shipped my order by the 22nd in accordance with FTC regulations, I'll ask for their help.
And I'm copying @IKEAFukedMeToo on this thread in hopes of retweets... maybe shaming will work?
