Thread by @XL2LETTERS, @FOBroadband at this point, you people cannot use COVID-19 as an excuse [...]

XL2LETTERS

@FOBroadband at this point, you people cannot use COVID-19 as an excuse any more.

It's not like I live on the island, I stay in gbagada, and it's been almost a month now... WHY HAVEN'T YOU COME TO FIX MY WIFI?! EVERYTIME I CALL YOUR CUSTOMER CARE...

@FOBroadband they say they will get back to me but they don't!

I have called
I have texted
I have emailed multiple times
I've even chatted them on WhatsApp

Please if you are not going to install it, just give me my money back, it's not by force!

@FOBroadband it's a good thing I didn't end my previous internet connection, if not I would be stranded by now as I work from home!

This is not the period to be INCOMPETENT about installing or following up with installations!

@FOBroadband it's a shame I have to result to creating a thread n public shaming to get you to what you are supposed to do in the first place!

I shouldn't have to be following up this much to get an installation after coughing out the money in such a hard time!

@FOBroadband I hate to start our interaction on the wrong foot, but what else was I supposed to do?! Do you want me to come to your office to disrupt work?! Do I have to start tagging people to get your attention?

@FOBroadband even the msgs I sent to your DM you refused to respond to them!

Anyway, by Friday, if you can't install it, pls just refund my money, let me use it to pay for my existing internet connection!

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