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A Karen just yelled at me via telephone for having hiccups. According to her, “she couldn’t even think straight because I was being obnoxious”....
In my calmest voice I said - I do apologize, I can’t control the involuntary** contractions of my diaphragm... however, would you like me to transfer your call to another loan officer, maybe they can better assist you?
Mind you after EVERY hiccup I said - excuse me.
Nevertheless, I transferred her call because she was getting a little too bold for my liking.
Nevertheless, I transferred her call because she was getting a little too bold for my liking.
In conclusion - thank god for google. I lowkey didn’t know what hiccups were, now I know. 
