Re-reading bits by @HilaryCottam. Too good not to share:

"Many of us practice design thinking or use focus groups to ask citizens what they think should happen. But the work I am describing is very different — it is about a shift in power and mindset... (1/4)

"It starts not by asking questions from our point of reference as public servants: how can I change this or fix that. Rather it asks about your life: what do you do, care about, want — and how can we collaborate to make that happen..." (2/4)

"This new public mindset is one of investigator, facilitator, inventor — not that of the previous century; gate-keeper, auditor, commander..." (3/4)

"And, when we do have the solutions, we don’t try to distribute them once again through an industrial pipeline, but instead seek to embed the solutions locally in new ways..." (end)