Sigh. These insurance companies are gonna be the death of a lot us.
So @JubileeInsKE what kind of situation do y’all run over there? I need to know because I’m vexed af.

Before ANY insurance patient is admitted to hospital, the doctors always seek pre-authorization from the covering insurance company. In this case, @JubileeInsKE were contacted and your people were given a full history of the patient being admitted. Your people gave authorization.

The patient was admitted and treated without issue. At no point during the patient’s stay in hospital did @JubileeInsKE communicate they’re not planning to pay the bill.

Yesterday evening, around 4pm (after keeping the patient who was discharged at 9am waiting all this long), @JubileeInsKE went ahead and declined to pay the bill leaving the patient stranded in hospital with a bill they were not expecting (nor have the capacity) to pay.

I’d like to know, @JubileeInsKE, why it took a whole FOUR days for your people to discover they’d erroneously given authorization to admit the patient? Because the person that declined to pay the bill (AT DISCHARGE!) said your person called Juliet mistakenly gave authorization.

Why is the patient being punished and being left with a hefty bill to pay yet you @JubileeInsKE gave admission authorization and never followed it up with a cancellation? Why should my patient be punished for your mistake??

Worse yet, you’re punishing a patient for YOUR @JubileeInsKE mistake during a very difficult time when we’re dealing with coronavirus issues and people have very limited, or even no sources of income!