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Our response to the DCMS Select Committee explains how we continue to pursue our clear purpose of ensuring we maximise the benefit of charity to society and that we uphold its good name in the public interest. 1/6 https://www.gov.uk/government/publications/charity-commission-responds-to-select-committee-questions/charity-commission-responds-to-select-committee-questions
It shows that volumes have continued to grow but we have been successful in reducing backlogs, improving systems and introducing changes to ensure continuous improvement. 2/6
In particular, we have reduced the total volume of work queued and awaiting allocation by 80% between January 2019 and the end of March this year. 3/6
We made a record 9,391 registration decisions (some of which related to applications received during the previous financial year). Overall average time for successful applications is 67 days, whilst 10% are registered within 48 hours & 32% are registered in 3 weeks or less. 4/6
We also supported an extra 6,000 charities by answering 12,000 extra calls to our contact centre, and introduced a new whistleblowers helpline and form to submit serious incidents, making it easier for people to share their concerns and for us to be able to respond. 5/6
The COVID-19 crisis has presented a significantly changed context for the country, and for the Commission, but our purpose, and the 2018-2023 strategy that underpins it, will be all the more important in a period when the charity sector is needed like never before. 6/6
