[ #BNPPTime]Conversational banking aims at developing different touch points for clients to enhance the #customerjourney by interacting in an easy & efficient way. The pandemic shows us the unprecedented necessity to develop it to face the challenges & better serve our #clients.

Indeed the current situation, due to the #COVID19 crisis, with lockdowns observed in many countries has drastically accelerated the use of #digital devices. For instance 76% internet users report spending more time on their #mobile in the recent weeks.

https://bit.ly/2Z3wcbV 

In order to protect our clients, our employees & slowdown the pandemic all our retail #banks recommend to prioritize #digital channels to realize banking operations.

@mabanque_bnpp @BankoftheWest @BNPPFBelgique @BNLBNPParibas_ @ukrsibbank @BNPParibas_PL @BMCI_BNPP @Hellobank_fr

As an example in , 2 #bots help the teams in their daily activity. Telmi for @mabanque_bnpp & Helloïz for @Hellobank_fr provide support to our clients and prospects 24/24 & 7/7 by answering more than 500 questions.

https://bit.ly/3cvF65N 

What's next? We’ve identified axis to work on #voices in :
-Voice biometric recognition
-Voice command to execute services in a simpler & faster way
-Qualification & reorientation to better know speakers’ requests
-Organize the insertion with third party providers as #GAFA