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[ #BNPPTime
]Conversational banking aims at developing different touch points for clients to enhance the #customerjourney by interacting in an easy & efficient way. The pandemic shows us the unprecedented necessity to develop it to face the challenges & better serve our #clients.
![[ #BNPPTime]Conversational banking aims at developing different touch points for clients to enhance the #customerjourney by interacting in an easy & efficient way. The pandemic shows us the unprecedented necessity to develop it to face the challenges & better serve our #clients.](https://pbs.twimg.com/media/EX52tKQWAAgsMCN.jpg "[ #BNPPTime]Conversational banking aims at developing different touch points for clients to enhance the #customerjourney by interacting in an easy & efficient way. The pandemic shows us the unprecedented necessity to develop it to face the challenges & better serve our #clients.")
]Conversational banking aims at developing different touch points for clients to enhance the #customerjourney by interacting in an easy & efficient way. The pandemic shows us the unprecedented necessity to develop it to face the challenges & better serve our #clients.
Indeed the current situation, due to the #COVID19 crisis, with lockdowns observed in many countries has drastically accelerated the use of #digital devices. For instance 76% internet users report spending more time on their #mobile in the recent weeks. 
https://bit.ly/2Z3wcbV
https://bit.ly/2Z3wcbV
In order to protect our clients, our employees & slowdown the pandemic all our retail #banks recommend to prioritize #digital channels to realize banking operations.
@mabanque_bnpp @BankoftheWest @BNPPFBelgique @BNLBNPParibas_ @ukrsibbank @BNPParibas_PL @BMCI_BNPP @Hellobank_fr
@mabanque_bnpp @BankoftheWest @BNPPFBelgique @BNLBNPParibas_ @ukrsibbank @BNPParibas_PL @BMCI_BNPP @Hellobank_fr
As an example in 
, 2 #bots help the teams in their daily activity. Telmi for @mabanque_bnpp & Helloïz for @Hellobank_fr provide support to our clients and prospects 24/24 & 7/7 by answering more than 500 questions.
https://bit.ly/3cvF65N
, 2 #bots help the teams in their daily activity. Telmi for @mabanque_bnpp & Helloïz for @Hellobank_fr provide support to our clients and prospects 24/24 & 7/7 by answering more than 500 questions. https://bit.ly/3cvF65N
What's next? We’ve identified 
axis to work on #voices in :
-Voice biometric recognition
-Voice command to execute services in a simpler & faster way
-Qualification & reorientation to better know speakers’ requests
-Organize the insertion with third party providers as #GAFA
axis to work on #voices in :-Voice biometric recognition
-Voice command to execute services in a simpler & faster way
-Qualification & reorientation to better know speakers’ requests
-Organize the insertion with third party providers as #GAFA
