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1/ More detailed account of the incident @GiantEagle this morning (for my non-yinzer friends, Giant Eagle is our local grocery chain)...
When I walked into the lobby, I was greeted by a female employee who offered me a face mask. I politely advised her that I& #39;m unable to wear...
When I walked into the lobby, I was greeted by a female employee who offered me a face mask. I politely advised her that I& #39;m unable to wear...
2/ a mask and she permitted me to enter. After being inside the store for approximately 3-4 minutes, I was approached by a female who identified herself as an assistant manager. The assistant manager told me that I had to wear a mask or leave the store, at which point I asked...
3/ to speak with the store manager. The assistant manager advised me that she would summon the manager, but requested that I wait in the lobby area until he arrived. I complied with her request and the store manager arrived within a few minutes to speak with me...
4/ The store manager has been with the company for as long as I can remember and, based on my routine interactions with him in the past, seems to be a genuinely good guy.
After explaining the situation to the manager, he advised me that Giant Eagle& #39;s corporate policy is to...
After explaining the situation to the manager, he advised me that Giant Eagle& #39;s corporate policy is to...
5/ deny entry to anyone who can& #39;t or won& #39;t wear a face mask. He was very polite and apologetic, going as far as to ask me what I would do if I were faced with the situation he was facing. Having counseled numerous business clients on this very issue, I explained that I...
6/ tell my clients to make good-faith efforts to comply with @GovernorTomWolf& #39;s mask mandate, but if a customer indicates he or she can& #39;t wear a mask due to a medical condition, they should permit the customer to enter.
After approximately 15 minutes of conversation, it...
After approximately 15 minutes of conversation, it...
7/ became clear that the manager and assistant manager were not going to permit me to enter without a mask. I left without purchasing anything.
After leaving the store, I reached out to Giant Eagle& #39;s corporate offices. I provided a summary of what had transpired...
After leaving the store, I reached out to Giant Eagle& #39;s corporate offices. I provided a summary of what had transpired...
8/ and requested that someone contact me to discuss a resolution. I also advised the corporate office that, if I did not hear from someone by the end of the business day, I would immediately begin pursuing other remedies.
I did not receive a response and I am...
I did not receive a response and I am...
