Also please use the 1:1 support to let them know about this.

Enter Weverse Shop> click on more > Customer Service >Contact Us > Request 1:1 Support

Artist: BTS
SHOP: Global
Category: product
Title: MERCH MALFUNCTIONS

https://docs.google.com/document/d/194KcTa_4_nbxVrqNVyt0-enNEABVj5ArhnCqxKeWO3k

please use the korean version too! attach the pictures in the template https://docs.google.com/document/d/1jdYHuTTJLA7qZ5mxCnM1vAHxRdDGavE_bnLCHNWVuMw/edit