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A whistleblower at the National Shielding Helpline tells how call centre staff mock the disabled - and have so little training that vulnerable people are hung up upon or ignored
People reporting domestic abuse among those "not referred" to 999
1/2 https://www.thetimes.co.uk/article/coronavirus-lockdown-helpline-staff-mock-and-fob-off-vulnerable-callers-3cvdm7d7q
A whistleblower at the National Shielding Helpline tells how call centre staff mock the disabled - and have so little training that vulnerable people are hung up upon or ignoredPeople reporting domestic abuse among those "not referred" to 999
1/2 https://www.thetimes.co.uk/article/coronavirus-lockdown-helpline-staff-mock-and-fob-off-vulnerable-callers-3cvdm7d7q
Meanwhile, councils say govt strategy for shielding the most vulnerable 1.5m is a mess.
- People delivered mouldy bread
- Some on the list of vulnerable died years ago. Others in need not on it
- Food parcels incl banana delight and coffee but no healthy food
2/2
- People delivered mouldy bread
- Some on the list of vulnerable died years ago. Others in need not on it
- Food parcels incl banana delight and coffee but no healthy food
2/2
