Read on Twitter
. @Converge_CSU dispatch team told me that they were going to install btwn April 22-25 and whenever i report this reps keep telling me to wait for the dispatch team to call bc they'll install the day after so here's a thread of cx's who have been ghosted by their dispatch team
note: most of these are people who applied during quarantine because converge is still accepting AND installing new lines despite the ECQ. many of the responses are the same: after payment, their application gets stuck for a long time.
. @Converge_CSU we understand there are delays, but is it so hard to update your customers that you won't be able to come during the installation date that YOU gave us? your customer service is very hard to reach and when i do connect with them often they just tell us to wait
I'm making this thread cause it's inexcusable that they're STILL taking applications and NOT fulfilling their commitments to install services that we've already paid for. If they can't service all these new applications properly then WHY ACCEPT THEM AT ALL?
it's also cruel that @Converge_CSU is accepting payments from people who applied for their service bc they need to wfh & then ghosting them after receiving payments. it's alrdy so hard to earn and pay bills rn & they're taking payments w/o rendering services they were paid to do?
