It& #39;s easy to criticize the SBA and the Payroll Protection Program (and I have done plenty of that), but it& #39;s worth stepping back and considering the scope of what was accomplished.

The SBA processed 14 years& #39; worth of loans in fewer than 14 days. 1.6 million loans and $349B.

And community banks and CUs really stepped up.

I heard about a small community bank that originally planned to loan out $60M, but ended up borrowing from the Fed and doing $120M. Their CEO was making coffee, pizza, and Chick-Fil-A runs while the staff processed PPP loans.

And @JillCastilla and her team have been going way above and beyond to serve SMEs in Oklahoma.

Here she is telling a customer to text her, so she can look up their PPP application: https://twitter.com/JillCastilla/status/1253732569411174404?s=20">https://twitter.com/JillCasti...

When you tweet about banking, please please please tweet about its problems. We need to #MakeBankingBetter (h/t: @leimer).

But also look for and share examples of banks going above and beyond to help their customers and communities. Those stories are out there too.