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1. #TravelTuesday #WhenWeTravelAgain #Consumer #Advice #Refunds #Travel *There is a lot of chat about on the lack of refunds under #PackageTravelRegulations & via #Airlines. Some advices I am seeing is OK, some misses the mark and some news outlets just don't u/stand this area..*
2. #TravelTuesday #Refunds #Travel *To #Consumers I have been saying for quite some time, you are entitled to refunds - #PackageHolidays (Regs 12&13)( https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents) #PTR, note Preamble 31 in #PackageTravelDirective ( https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32015L2302&from=EN); read these..*
3. #TravelTuesday #WhenWeTravelAgain *With #Flights the picture is slightly skewed b/c most commentary has failed to assess #Consumer #FinancialProtection. In #PackageHolidays, that protection is required by law, so even if #Consumers accept a #voucher for their #holidays &...*
4. #TravelTuesday #WhenWeTravelAgain *..the company fails, they will get their money back. With #flights, it is slightly complex, b/c in general terms, #Airlines are not obligated to offer #FinancialProtection. So #Consumers should consider the impact of accepting #vouchers...*
5. #TravelTuesday #WhenWeTravelAgain *..from #Airlines b/c you don't know in this #Covid_19 crisis whether the company will survive. Many #Airlines have gone to great pains to demonstrate how financially fluid they are, but what about the lifetime of a #voucher? An exception..*
6. #TravelTuesday #WhenWeTravelAgain *..to when you may be #FinanciallyProtected by a #Flight ticket is if you bought it directly from a #TravelAgent; there you maybe covered by #Insurance or #ATOL. If you bought your ticket directly from the #Airline, then there will be no..*
7. #TravelTuesday #WhenWeTravelAgain *.. #FinancialProtection for that #Flight ticket. Then there is the Q of #Vouchers; several points 2consider. Do Ts&Cs at the time you booked say they can offer this in lieu of a cash refund (if not an EU Regd Airline)? If EU Regd #Airline..*
8. #TravelTuesday #WhenWeTravelAgain *..then 261/2004 #Regulations will apply - Article 8 ( https://eur-lex.europa.eu/resource.html?uri=cellar:439cd3a7-fd3c-4da7-8bf4-b0f60600c1d6.0004.02/DOC_1&format=PDF) applies. #Airline must give you "choice" between: Refund w/in 7 days; Rtn #Flight 2 1st point of departure; Re-routing. It depends on how the #voucher is phrased..*
9. #TravelTuesday #WhenWeTravelAgain *..it should reference those #Rights and I would expect to see a 'statement' on how they are protecting your money - it's about #confidence building. If #vouchers are not phrased openly and setting out full range of legal rights, then...*
10. #TravelTuesday #WhenWeTravelAgain *..serious Qs need 2B asked about whether #Consumer is being pressured & if so, does such pressure constitute 'Aggressive Commercial Practices' ( http://www.legislation.gov.uk/uksi/2008/1277/contents/made)? It's a lot for #Consumers 2think about & I would urge #Consumers..*
11. #TravelTuesday #WhenWeTravelAgain *..to resist some siren calls 2B overly assertive; remain calm; u/stand the detail of #Rights, u/stand we are in a unique situation; negotiate with care, the best solution 4U. Equally, #TravelCompanies need 2u/stand that they hold...*
12. #TravelTuesday #WhenWeTravelAgain *.. #Consumer monies on #Trust until you deliver the service; if you can't deliver service, then that money is not yours to deal with as you please. But, I have consistently said that #COVID19 presents challenges which canB resolved together*
13. #TravelTuesday #WhenWeTravelAgain *I am naturally disappointed that #Travel has failed to work with #Consumer #Advocates; that's their choice but this is not going away - we know that #Travel will notB what it should be this year - partnerships to build #confidence is needed*
